Refund Policy
Last updated: 21 April 2026
1. Who processes your payment
Subscription payments for the Dinn B2B service are processed by Paddle.com Market Limited ("Paddle") as Merchant of Record. This means Paddle is the seller of record for your subscription, handles billing, invoicing and applicable taxes (VAT / GST), and appears on your payment statement.
Dinn (Artsiom Khamiakou, sole proprietor, ul. Straganiarska 20/22/35, 80-837 Gdańsk, Poland, NIP 8982278013) is the operator of the Service. Refund requests may be addressed to either Dinn or Paddle.
This Refund Policy applies only to Dinn B2B subscription fees. It does not apply to Guest payments for food, drinks or other items ordered through a Dinn-powered menu — those payments are made to the venue and are refundable (or not) under the venue's own policy.
2. Free trial
All new Dinn accounts include a 14-day free trial with no payment required. You can cancel at any time during the trial and no charge will be made. If you do not select a paid plan at the end of the trial, your account will be suspended and later closed — no payment, no refund needed.
3. 14-day money-back guarantee (first paid subscription)
If you are a new Customer moving from the free trial to your first paid subscription (monthly or annual), you may request a full refund of that first payment within 14 calendar days of the initial charge.
Applies only to the first paid subscription following the free trial — not to any subsequent renewal, upgrade, additional venue, or added plan.
You must request the refund before the 14-day period expires (time stamp at info@dinn.app or Paddle's refund form counts).
Upon refund, your Dinn account is closed and access to the Service ends.
Conditions
4. After the 14-day window — general rule
Beyond the 14-day money-back window, subscription fees are non-refundable, including:
Unused time in a monthly subscription if you cancel mid-month.
Unused months in an annual subscription if you cancel mid-term.
Periods during which you did not actively use the Service.
Automatic renewals (monthly or annual) — please cancel before the renewal date if you do not wish to be charged.
Cancellation stops future billing but does not refund the current period (see §7 of the Terms of Service).
5. Exceptions — when we will refund outside the 14-day window
We will issue a refund, in full or pro rata as appropriate, in the following cases:
Double charge or technical error in billing that was our or Paddle's fault.
Extended Service unavailability caused by Dinn (not by the Customer's own misconfiguration, third-party payment processor issues, force majeure, or scheduled maintenance). In such cases we assess refund scope case by case based on the severity and duration.
Material misrepresentation of a feature that was advertised at the time of purchase and is not delivered.
Statutory withdrawal right for Polish sole traders. If you qualify as a consumer-entrepreneur under Polish law (art. 7aa of the Polish Civil Code) and have not expressly requested Service delivery to start during the 14-day withdrawal period, you may withdraw within 14 days and receive a full refund.
Mandatory law. Any other refund required by applicable mandatory law.
6. How to request a refund
You can request a refund in one of two ways:
Email info@dinn.app from the email address on your Dinn account.
Subject line: "Refund request".
Include: your account email, the date of the charge, the Paddle order ID (on your receipt), and a short reason.
Option A — via Dinn
Use Paddle's refund form at https://paddle.net or the link on your Paddle receipt.
You will need the Paddle order ID / receipt number.
Option B — via Paddle
We review refund requests within 5 business days. Once approved, Paddle processes the refund. Funds typically return to your original payment method within 5–10 business days, depending on your bank or card issuer.
7. Paddle buyer protection
Paddle, as Merchant of Record, operates its own buyer-protection policies and may issue refunds in accordance with those policies regardless of this Refund Policy. Dinn has no discretion over refunds processed by Paddle under those policies.
8. Chargebacks
If you have a billing concern, please contact us first at info@dinn.app — most issues are resolved quickly. Initiating a chargeback without first attempting to resolve the matter may result in:
Your Dinn account being suspended or closed while the chargeback is investigated;
Loss of data on the account at the end of the 90-day export window (see Terms of Service §13);
Claims for recovery of legitimately incurred chargeback fees.
Fraudulent chargebacks (disputing a charge for a service you received and used) are considered a material breach of the Terms of Service.
9. Currency and taxes
Refunds are issued in the currency of the original payment and, where the original charge included VAT or other taxes, the refund includes the corresponding tax amount. Currency-conversion differences due to exchange-rate movements between payment and refund are not reimbursed.
10. Changes to this Policy
We may update this Refund Policy from time to time. The current version is always available at dinn.app/refund-policy. Material changes will be communicated to active Customers by email at least 14 days before they take effect and will not affect refund rights arising from payments made before the change.
11. Contact
Refund requests and billing questions: info@dinn.app
Paddle support / order-specific queries: https://paddle.net
Postal address: Artsiom Khamiakou, ul. Straganiarska 20/22/35, 80-837 Gdańsk, Poland