Terms of Service
Last updated: 21 April 2026
1. Parties
These Terms of Service (the "Terms") govern the provision of the Dinn platform and related services to hospitality venues and their authorised users. These Terms are concluded between:
Service Provider: Artsiom Khamiakou, sole proprietor, ul. Straganiarska 20/22/35, 80-837 Gdańsk, Poland, NIP 8982278013 ("Dinn", "we", "us");
Customer: the venue owner or other entity that registers a Dinn account ("you", "Customer").
2. Definitions
Service: the Dinn B2B SaaS platform providing digital menus, QR-code ordering, payment routing, reviews, analytics, and related features, as made available from time to time at dinn.app.
Account: the Customer's registered account on the platform.
Guest: an end-customer (e.g., restaurant patron) using a Dinn-powered digital menu at the Customer's venue.
Guest Data: personal data of Guests processed via the Service.
Subscription Fees: recurring fees payable for access to the Service.
DPA: the Data Processing Agreement incorporated into these Terms by reference (see §11).
3. The Service
Dinn provides a cloud-based platform enabling the Customer to operate digital menus, accept orders from Guests, route payments through the Customer's own payment processor account (such as Stripe Connect), collect Guest reviews, and access analytics. Specific features available depend on the Customer's subscription plan and may evolve over time.
4. Eligibility and account registration
4.1 The Service is available only to persons aged 18 or older who are acting in a business capacity and to legal entities.
4.2 When registering, you must provide accurate, current and complete information and keep it updated. You are responsible for activities carried out under your Account and for the confidentiality of your credentials.
4.3 You must promptly notify us of any unauthorised use of your Account.
5. Free trial
5.1 New Customers are entitled to a 14-day free trial from Account activation, unless otherwise agreed.
5.2 No payment card is required to start the trial. At the end of the trial, continued use of the Service requires selection of a paid plan. If no plan is selected, read-only or limited access may be granted for a short period before the Account is suspended and ultimately closed.
6. Subscription, fees and billing
6.1 Subscription plans and prices are published at dinn.app or agreed in a separate order form. Dinn charges only the Subscription Fees. Dinn does not charge an application fee or transaction commission on Guest payments.
6.2 Merchant of Record. Subscription Fees are sold and invoiced by Paddle.com Market Limited ("Paddle") acting as Merchant of Record. Paddle processes your payment, handles applicable VAT / sales taxes, and issues the invoice or receipt. Your payment-method statement may show Paddle as the merchant. Paddle's buyer terms (paddle.com/legal/checkout-buyer-terms) apply to the purchase transaction in addition to these Terms.
6.3 Fees charged by third-party payment processors (e.g., Stripe, Przelewy24) for Guest payment acquisition are payable directly by the Customer under the Customer's own agreement with those processors and are unrelated to the Paddle-processed Subscription Fees.
6.4 Plans may be billed monthly or annually. Annual plans are invoiced upfront for the full term. Fees are stated in the currency shown at checkout. Applicable VAT or other sales taxes are calculated and collected by Paddle based on your billing location.
6.5 Subscription Fees are payable at checkout / on the invoice due date. In the event of late or failed payment, Dinn may, after 14 days of overdue payment, suspend access to the Service until amounts owed are paid in full. Refunds are handled under our Refund Policy (dinn.app/refund-policy).
7. Auto-renewal and cancellation
7.1 Subscriptions automatically renew for successive equal terms (monthly to monthly, annual to annual) unless cancelled.
7.2 You may cancel at any time via your Account settings or by writing to info@dinn.app. Cancellation takes effect at the end of the then-current billing period. Fees already paid for the current period are non-refundable, except where required by mandatory law.
7.3 Dinn may cancel or decline to renew your Subscription with 30 days' notice for any reason, and immediately in the event of material breach.
8. Guest payment processing
8.1 Guest payments (payments made by Guests for food, drinks and other items ordered at the Customer's venue) are processed through the Customer's own account with a third-party payment service provider (such as Stripe Connect or a local provider). The Customer is the merchant of record for all Guest transactions.
8.2 Dinn is not a party to the contract of sale between the Customer and the Guest and does not hold Guest funds. Refunds, chargebacks, invoices and receipts are the Customer's responsibility.
8.3 The Customer must complete and maintain all onboarding and KYC requirements of its payment service provider. Dinn may suspend payment functionality if the Customer's processor account is suspended, restricted or closed.
9. Customer content and intellectual property
9.1 The Customer retains all rights in its menu content, images, branding, venue information and other materials uploaded to the Service ("Customer Content"). The Customer grants Dinn a worldwide, non-exclusive, royalty-free licence to host, reproduce, translate, adapt and display Customer Content solely as necessary to provide the Service.
9.2 The Customer warrants that Customer Content does not infringe third-party rights and complies with applicable laws.
9.3 All rights in the Service, the Dinn platform software, trademarks and documentation remain with Dinn or its licensors. No rights are granted except as expressly stated in these Terms.
10. Acceptable use
The Customer (and its staff) must not:
use the Service for unlawful, fraudulent or deceptive purposes;
upload content that is illegal, infringing, defamatory, hateful, or that violates third-party rights;
use the Service to send unsolicited communications;
attempt to probe, scan, reverse-engineer, disable, or gain unauthorised access to the Service or related infrastructure;
misuse Guest personal data, including using it for purposes outside the scope agreed with the Guest;
resell, sublicense, or share access to the Service without Dinn's written consent.
Dinn may suspend or terminate Accounts that violate this Acceptable Use clause.
11. Guest data and data processing (DPA)
11.1 For Guest Data, the Customer acts as data controller and Dinn acts as data processor. The Customer is responsible for having a valid legal basis for processing Guest Data and for providing Guests with appropriate privacy information.
11.2 The Data Processing Agreement ("DPA"), published at dinn.app/dpa, forms an integral part of these Terms and is deemed accepted upon Account creation.
11.3 If the Customer enables third-party analytics (e.g., Google Tag Manager, Google Analytics, Meta Pixel) on its public menu pages, the Customer is solely responsible for obtaining valid Guest consent under ePrivacy rules and GDPR.
12. Service availability and support
12.1 The Service is provided "as is" and "as available". Dinn does not guarantee uninterrupted or error-free operation and does not commit to a specific uptime SLA.
12.2 Dinn uses commercially reasonable efforts to keep the Service available and to correct material defects in a timely manner. Scheduled maintenance may cause temporary unavailability.
12.3 Support is provided by email at info@dinn.app during business hours (Europe/Warsaw). Response times are best-effort.
13. Suspension and termination
13.1 Dinn may suspend or terminate an Account with immediate effect if:
fees are overdue by more than 30 days;
the Customer materially breaches these Terms or the DPA;
continued provision of the Service would expose Dinn to legal or regulatory risk;
the Customer becomes insolvent or the subject of bankruptcy proceedings.
13.2 The Customer may terminate at any time under §7.
13.3 On termination: Access to the Service ceases on the termination date. The Customer has 90 days from termination to request export of its Customer Content and relevant Guest Data. After this period, Dinn deletes the data, except where retention is required by law (e.g., accounting records for 5 years). Accrued fees remain payable.
14. Warranties and disclaimer
To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted operation.
15. Limitation of liability
15.1 Neither party is liable for indirect, incidental, consequential, special or punitive damages, loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.
15.2 Dinn's total aggregate liability arising out of or in connection with these Terms is limited to the Subscription Fees actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
15.3 Nothing in these Terms limits liability for willful misconduct, gross negligence, death or personal injury, or for any other liability that cannot be limited or excluded under applicable law.
16. Indemnification
The Customer shall indemnify and hold Dinn harmless against any third-party claims arising out of:
Customer Content;
the Customer's violation of these Terms or applicable law;
the Customer's mishandling of Guest Data outside the scope of the DPA;
fees, chargebacks or disputes with the Customer's payment processor.
17. Confidentiality
Each party shall keep confidential any non-public information received from the other and use it only to perform its obligations under these Terms. This obligation survives termination for three (3) years.
18. Changes to these Terms
Dinn may update these Terms from time to time. Material changes will be notified to the Customer by email at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If the Customer objects, it may terminate before the effective date under §7.
19. Assignment
The Customer may not assign these Terms without Dinn's written consent. Dinn may assign these Terms to a successor in connection with a sale of business, merger, or reorganisation, with notice to the Customer.
20. Consumer-entrepreneur clause (sole traders)
If the Customer is a natural person entered in the Central Register of Business Activity (CEIDG) who, under Polish law, qualifies for extended consumer protection when entering into a contract that is directly connected with their business activity but does not have a professional character for them, certain consumer-protection provisions apply:
the Customer may exercise a 14-day right of withdrawal from the initial paid subscription, on the condition that they have not expressly requested the Service to start before that period expires;
consumer-friendly rules on liability for defects and unfair contract terms apply.
21. Online Dispute Resolution
Customers who qualify as consumers may use the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr/.
22. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control (e.g., natural disasters, war, major internet outages, third-party provider failures, governmental actions).
23. Notices
Notices must be in writing and sent to:
To Dinn: info@dinn.app (copy: privacy@dinn.app for data-related matters).
To Customer: the primary email address on the Account.
24. Governing law and jurisdiction
These Terms are governed by Polish law. Any dispute is subject to the exclusive jurisdiction of the common courts competent for Dinn's registered seat (Gdańsk, Poland), save where mandatory consumer-protection law designates a different forum.
25. Entire agreement
These Terms, the DPA, the Privacy Policy and any order form constitute the entire agreement between the parties regarding the Service and supersede all prior communications.